Overview

Diploma of Customer Contact - BSB50307

Customer service management, call centre management and sales management training. Gain a formal customer contact qualification, with this online training for managers. Also gain letters after your name and practical customer service and management skills. Studies Recognized and valued Australia wide and internationally.

If you are a Customer Service Manager, Call Centre Manager, Business Owners of Sales Manager with an interest in improving your Management Skills and your teams customer service skills, then this is the course for you.

Customer Service and the level of quality and contact with customers can make or break an organisation or business. Contact with customers in this course covers face-to-face contact, electronic or written communications and inbound or outbound telephone contact. Discover how to lead, inspire and motivate and manage your customer service, sales team or call centre team.

Discover and implement the practical strategies that will make a REAL difference to:

• Lead your team
• Increase your teams productivity
• Improve your staff performance and morale
• Have your staff doing what you want them to do
• Improve Bottom Line
• Managing projects and your workload
• Reduce the time you need to put out 'emergency fires'

Learn how to get the best out of your people and get them contributing to the growth of your business or organisation.

Other Supervisors and Managers who have completed these leadership and management training, have discovered many benefits including:

• Formal qualification, and letters after their name
• Career path and development
• Promotions, wider job opportunities
• Learnt practical leadership and management skills to compliment the organisations customer service and contact objectives and goals now and in the future
• Improved work performance and job satisfaction

Comments from previous participants

"Very good course. You learn the principals of being a manager and also running a successful business." Peter Schmidtchen. Supervisor

"I am very happy with this course. It gives reminders of what we should be doing and lots of little tips." Karen Turner Executive Karratha Caravans

"Thanks. Great course content. It is very specific and relates to my job. Great workshops –very well explained, thorough and easy to apply to everyday work life. Very relevant to work, customer service very great explanation of customer service needs/expectations; Communication helped to build team skills; Project management techniques to help with managing a project within budget time and safety. Others would really benefit also." Lani Hancock – Richmond Valley Council

Recommended for...

• Customer service managers, Call centre managers, Sales team Managers
• Experienced Managers lacking formal qualifications. Use your prior learning and management in customer service experience towards gaining this diploma.
• Managers who have the responsibility for customer service or sales outcomes
• Anyone interested in pursuing a career in customer service management

Previous Experience or Qualifications required...

To successfully complete this Diploma of Customer Contact Studies you should have

• Management or Supervisory experience in leading a team or department of more than 5 people involved in sales or customer service
• Access to a workplace where you can do practical workplace projects e.g. Run a staff meeting, develop policies and systems, and implement changes...

No of Units/Subjects to complete: 10 units

Length of Program...

6 weeks – 18 months depending upon your previous experience and how much time you can allocate to completing your management diploma. All the resources and assessments are available to you online 24/7, so you can get in and complete your management studies as fast as you want.

Methods of completing this qualification...

• Online
• Online + Residential
• Corporate Training – In-house (contact us to discuss a program designed just for you

Please see pricing for full details

Residential –Silver and gold programs – Sunshine Coast Qld Australia Video and photo of Sunshine Coast, + workshop photos

You are invited to attend 2 x 2-day residential workshop programs based on the beautiful Sunshine Coast Qld Australia. Workshops will cover practical Tips, Tools and Techniques for your qualification studies. It is a great opportunity to network with other proactive professionals, who are advancing their skills, knowledge and gaining formal qualifications with Global Training Institute. Residential programs also provide a great opportunity to get assistance with your Assessments.

Getting Started...

You can enrol today and get started straight away.

Recognizing Previous Experience (Recognition of Prior Learning)...

Experienced Supervisors and Managers, use your prior learning and current experience towards gaining this management diploma.

"If you are doing management and customer contact roles in your job, then don't write off your skills – consider getting them recognised."

If you have enough experience and can demonstrate your skills and knowledge, then you may not have to complete those units in the course.

Read More (link to Recognition of Prior Learning Page)

Recognizing Previous Studies...

If you have recently completed Australian studies at an Advanced Diploma Diploma or Certificate IV level, (within the last 5 years) then you may be able to use some of the units towards this qualification. You will need to send us a copy of your results showing the units studied.

Any studies that cannot be credited towards this qualification may be used for Recognition of Prior Learning, to support your understanding of a topic. Contact us with any questions that you have

Possible Career Outcomes...

Completing your Diploma of Customer Contact will be a great boost for your career. Anyone who holds formal qualifications have a significant advantage over those without formal qualifications, when applying for positions.

Upon completion of your qualification, you will have a range of career paths open to you, across a broad range of industries, including customer service centres, sales teams, call centres, any business or organisation...

With the right training and experience, you could seek work as a

•  Manager
•  Senior Supervisor
•  Department Leader...

Additional Information

If you would like to discuss how this qualification will suit your career goals, then please call our Course Advisors who will discuss your options with you.

Getting Started...

You can enrol today and get started straight away.

ENROLMENT IS AS EASY AS:

• Clicking the price tab up the top of this page
• Choosing either from a Gold, Silver, Bronze or international package
• Downloading and filling out the Application Enrolment Form 
• And making sure you tick your preferred package
• Either send your aplication by email, fax or post
• YOU WILL BE UP AND RUNNING IN 5 WORKING DAYS !

Delivery

Deliviery
What Previous Experience is required?
To successfully complete this Qualification you must • Have experience in managing projects • Have access to a workplace where you are able to manage a complex project from investigation to close-out • Motivation and a strong reason to complete and gain your qualification...

How can I complete this qualification - online...?
This qualification is offered under a Bronze, Silver or Gold option program to suit your needs. Please see pricing tab for full details of qualification inclusions

•  Online
•  Online + Residential (2 x 2-day workshops) Sunshine Coast Qld Australia
•  Corporate Training – In-house (contact us to discuss a program designed just for your company)

How many units/subjects do I need to complete?
All 10 units must be completed to gain this qualification.

How long does it take to complete?
6 weeks – 18 months depending upon your previous experience and how much time you can allocate to completing your qualification. All the resources and assessments are available to you 24/7, so you can get in and complete as fast as you want.

How does the training and qualification work?
Step 1 – Recognize your Experience (RPL) Have your work experience credited towards this qualification. Through a simple, friendly process, you may find that you can provide work samples and shorten the number of units that you have to complete.
Step 2 – Participate in Training to match the units you still need to complete. Gain new skills and practical strategies. Training options: Online + Bronze, Silver, Gold program additions In-house company training - Training, Assessments and Unit choice electives can be designed to specifically meet the needs of companies (minimum numbers needed).
Step 3 - Complete Practical Projects as assessments – no exams or essays
Step 4 – Qualification Awarded + Graduation – We are looking forward to seeing you at your Graduation Ceremony and celebrating with you – you even get to wear a graduation gown. What is included in the Course

•  Recognition of your experience and prior learning
•  Online training, materials
•  Templates and resources
•  No exams
•  Assessment tips and verbal assessment instructions
•  Instant submission of assessments + notification of submission
•  Access to library – wealth of Resources... • Instant feedback and notification when work is assessed
•  Email support • Monthly management tip newsletter
•  Track progress of your assessments online • Phone, fax, email support
•  No off the job or contact hours necessary
•  Assessments based on your current projects or case studies
•  2 FREE additional chances to provide extra evidence
•  Your own Specialist Trainer who has had extensive experience
• Access to other members As well as these inclusions, see additional inclusions under Pricing - Bronze, Silver or Gold Member Programs which entitle you to significant bonuses of great value. Select which program suits you best.
  

Can my previous experience be recognized towords this qualification (Recognized Prior Learning)? “If you are doing senior management roles in your job, then don’t write off your skills – consider getting them recognised.” If you have enough experience and can demonstrate your skills and knowledge, then you not have to complete either certain units in the course or even not complete any of the training or assessments for the course. Read More (link to Recognition of Prior Learning Page)

Can my previous studies be used towards this qualification?
If you have recently completed studies at any Advanced Diploma or Diploma level, (within the last 5 years approx) then we may be able to use some of the units that you studied as part of this qualification. You will need to send us a copy of your results showing the units studied – include this with your enrolment form. If in doubt, send it anyway and we will check. Any studies that we cannot straight credited towards this qualification, may be used for Recognition of Prior Learning, to support your understanding of the topic. Contact us with any questions that you have

Possible Career Outcomes
Completing your Diploma of Customer Contact will be a great boost for your career. Anyone who holds formal qualifications have a significant advantage over those without formal qualifications, when applying for positions.

Additional Information
If you would like to discuss how this qualification will suit your career goals, then please contact our Course Advisors who will discuss your options with you.

How can I get started?
By clicking on the "enrol now" button on the right of the screen.Enter a few details and immediately get started today!

Units

Build and Sustain an Innovative Work Environment (BSBINN502A)
Management Course in innovation and creating an innovative work environment. Discover the essentials required to effectively create an environment that enables and supports the application of innovative practice.

Manage Peoples Performance (BSBMGT502B)
Manager training in supervising and managing others. Discover the essentials required to effectively manage the performance of staff who report to you directly. You’ll understand in more depth how the development of key result areas and key performance indicators and standards, coupled with regular and timely coaching and feedback, provide the basis for performance management.

Facilitate Continuous Improvement (BSBMGT516A)
A course for managers- training in managing and facilitating continuous improvement. Discover the essentials required to effectively lead and manage continuous improvement systems and processes. Particular emphasis is on the development of systems and the analysis of information to monitor and adjust performance strategies, and to manage opportunities for further improvements.

Manage Projects (BSBPMG510A)
Project Management training for all Managers and Supervisors. Discover the essentials required to effectively manage a straightforward project or a section of a larger project. This course addresses the management of projects including the development of a project plan, administering and monitoring the project, finalising the project and reviewing the project to identify lessons learnt for application to future projects.

Manage Personal Work Priorities and Professional Development (BSBWOR501A)
Management training program in time management and other key management skills. Discover the essentials required to effectively manage your own performance and professional development. Particular emphasis is on setting and meeting priorities, analysing information and using a range of strategies to develop further competence.

Ensure team Effectiveness (BSBWOR502A)
Team Building course for Managers. Discover the essentials required to effectively facilitate all aspects of teamwork within the organisation. It involves taking a leadership role in the development of team plans, leading and facilitating teamwork and actively engaging with the management of the organisation.

Manage an Information or Knowledge Management System (BSBINM501A)
Improve your management skills in running an information or knowledge management system. Discover the essentials required to effectively organise the learning to use an information or knowledge management system and to manage the use of the system.

Provide Mentoring and Coaching within the Workplace (FNSICORG515A) 
Mentoring and Coaching program for Managers and Supervisors. Discover the essentials required to effectively provide mentoring and coaching within the workplace, to assist in maximising the opportunity for the individual to achieve individual and organisational goals and ensure career progression.

Optimise Customer Contact Operations (BSBCCO601A)
Management course in optimizing Customer contact operations. Discover the essentials required to effectively use data and statistical tools to monitor and optimise customer contact processes.

Pricing

Diploma of Customer Contact - BSB50307